BOSSED UP HAIR BOUTIQUE POLICY
on shipping, returns & refunds
Return Policy on Virgin Hair Bundles:
Due to hygiene & sanitary reasons we DO NOT OFFER REFUNDS OR EXCHANGES. Please make sure you order correctly. Provide your exact and correct address. Read all information provided on our site. And make a knowledgeable decision when ordering. Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. You may return most new, unopened items within 3 days of delivery for a full refund.You should expect to receive your refund within 1 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return and, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request
CUSTOM ORDER RETURN POLICY:
(custom order includes dying service, wig making service etc) Custom orders may only be exchanged for store credit for the merchandise value with the exception of unique custom orders. We do not offer refunds.
LOCAL DROP OFF:
IF YOU CHOOSE TO HAVE YOUR HAIR DROPPED OFF ON THE SAME DAY
WE RECEIVE CASH ONLY. & CHARGE A FLAT RATE FEE OF $20
TO SET UP A SAME DAY DELIVERY.
We deliver to:
Burlington County, NJ
Camden County, NJ
Gloucester County, NJ
Mercer County, NJ
If you need to cancel an in stock order, you may do so provided it has not already been processed and shipped. All custom wig orders may be canceled within 2 days provided we have not started on your order. Custom orders canceled after 2 days will incur a 20% restocking fee with the exception of unique custom orders. All sales are final and there are no returns or exchanges on custom orders where a balance is paid past the due date.
We can ship to virtually any address in the world.
Please Note: We cannot control the holiday shipping rush. Order Early To Prevent delays during holidays. Please allow 3-7 Business days for standard shipping in the U.S. Remember Next day shipping is not guaranteed, We do NOT ship on Saturdays. ANY Items Purchased After 12pm (Eastern Time) on Friday Will Process On The Next Business Day (The Following Monday). Over night service is not available for P.O. Box, APO, Hawaii, Alaska, and all international orders. PLEASE CONTACT US TO ARRANGE FASTER SHIPPING. WE DO NOT GUARANTEE OVERNIGHT SERVICE. Cutoff time for all express service is 1PM EST - if you purchase before 12:00pm EST, we will make every attempt to process your order on the same business day, and you should receive your item(s) within 4-7 days after placing your order.